Refund Policy

If no video has been delivered to you during the current billing period, you can ask for a full refund of that period's payment. Email [email protected] from your account email before the period ends. We refund to your original payment method, usually within 5–10 business days depending on your bank, and your plan ends when the refund is issued.

• Once at least one video (a draft or a final cut) has been delivered in a billing period, the full price of that period is due and is not refundable, even if you use fewer videos than your plan includes.
• Annual plans follow the same rule: once a video has been delivered under the annual plan, the annual payment is not refundable.
• Unused videos or revisions are not refunded and do not carry over.

You can cancel any time from Subscription in your dashboard. Cancelling stops future renewals; you keep access, and can keep requesting work, until the end of the period you have paid for. You keep everything delivered to you.

One-off add-ons (such as an extra video or a rush delivery) can be refunded if the work has not been delivered. Once delivered, they are not refundable.

If you are unhappy with a video, use your revision rounds or email [email protected]. We would rather fix it than see a chargeback, so please contact us first.